Refund policy

A clear outline of how refund requests are handled.

Transparency matters. This page describes the general approach FitStack follows when evaluating refund-related requests.

1General policy

FitStack aims to handle billing and service concerns fairly and transparently. Refund outcomes may depend on plan type, timing, service status, and the nature of the request.

Customers are encouraged to contact FitStack promptly if there is a billing concern, duplicate charge, or service issue requiring review.

2Eligibility and review factors

How long ago the charge occurred.
Whether the request relates to an initial purchase, renewal, duplicate transaction, or service issue.
Whether meaningful service usage or implementation work has already taken place.
Whether there is a documented technical or operational issue requiring case-by-case review.

Often reviewed positively

Duplicate payments, incorrect billing, or unresolved service issues reported quickly.

info@bhattsquare.comewinfo@bhattsquare.com

Requests made long after purchase or after substantial implementation work has already been completed.

3Refund process

Contact FitStack support with the billing concern and relevant transaction details.
Our team reviews the request and may ask for supporting context.
If approved, the refund is initiated through the relevant payment channel.
Processing timelines can vary depending on the payment provider.

4Contact

For refund and billing questions, please contact our team directly.